Contact Us

At Doolittles Pet Stores, we want customers to have a clear and convenient way to contact us.

If you have a question about a product, order, payment, shipping, delivery, return, refund, or general website enquiry, please use the contact details below.

Customer Support

Business Name: Doolittles Pet Stores
Email: support@doolittlespetstores.com
Phone: +44 1773 880742
Business Address: 21 Strutt St, Belper DE56 1UN, United Kingdom

Customer Service Hours

Our online customer service hours are:

Monday – Friday
9:00 AM – 5:00 PM (GMT)

Messages received outside these hours will generally be reviewed during the next available business period.

Order Support

If you are contacting us about an existing order, please include:

  • Your full name
  • Order number
  • Email address used at checkout
  • Product name, where relevant
  • A clear description of your question or issue

Providing this information helps us identify your order and respond more efficiently.

Product Enquiries

If you have a question about a product before placing an order, please email:

support@doolittlespetstores.com

Where possible, include the product name or product-page link so we can identify the item you are asking about.

We also recommend reviewing the individual product page for the latest available information about:

  • Product description
  • Price
  • Colour
  • Design
  • Material
  • Features
  • Intended use
  • Size or dimensions, where applicable
  • Care or safety information, where applicable

Shipping & Delivery Support

Please contact us if you require assistance with:

  • Order processing
  • Shipping charges
  • Tracking information
  • Delivery delays
  • Missing parcels
  • Incorrect delivery information
  • Returned-to-sender parcels
  • Other delivery-related issues

Our current standard delivery information is:

  • Processing Time: 0–1 business day
  • Transit Time: 2–4 business days
  • Estimated Total Delivery Time: 2–5 business days
  • Order Cut-Off Time: 5:00 PM (GMT)

Please review our Shipping Policy for complete shipping and delivery information.

Returns & Refunds

If you need assistance with a return or refund, please contact us before sending an item back where return instructions are required.

When requesting a return, please provide:

  • Your full name
  • Order number
  • Email address used at checkout
  • Product details
  • Reason for the return
  • Photographs where the item is damaged, defective, incorrect, or not as described

Eligible online purchases may generally be returned within 30 calendar days from the date of delivery, subject to the conditions set out in our Return & Refund Policy.

Approved refunds are normally processed within 10 business days after the returned item has been received and inspected.

Refunds are generally issued to the original payment method. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Please review our Return & Refund Policy for complete information.

Damaged, Defective, Incorrect, or Misdescribed Orders

If your order arrives damaged, defective, incorrect, or not as described, please contact us promptly.

Please include:

  • Your order number
  • A clear description of the issue
  • Clear photographs of the product
  • Photographs of the packaging, where appropriate
  • Any relevant delivery information

We will review the information provided and assist with the appropriate next steps.

Payment Enquiries

Please contact us if you experience a payment-related issue such as:

  • A declined payment
  • An unexpected charge
  • A duplicate charge
  • A refund enquiry
  • A checkout problem

Where possible, provide your order or relevant transaction information.

For your security, please do not send full card numbers, card security codes, passwords, or other sensitive payment credentials by email.

Business Address

Doolittles Pet Stores
21 Strutt St
Belper DE56 1UN
United Kingdom

Please note that our business address should not be treated as an automatic walk-in collection or returns location.

Please contact us first if you require return, collection, or other in-person instructions.

Order Cut-Off Time

Our daily online order cut-off time is:

5:00 PM (GMT)

Orders placed before 5:00 PM on a business day will generally begin processing that business day.

Orders placed after 5:00 PM, on weekends, or on applicable UK public holidays will generally begin processing on the next applicable business day.

The order cut-off time does not guarantee same-day dispatch.

Before Contacting Us

For faster assistance, please have the following information available where relevant:

  • Your full name
  • Order number
  • Email address used at checkout
  • Product name
  • Tracking number
  • Relevant photographs
  • A clear description of the issue

Any personal information you provide will be handled in accordance with our Privacy Policy.

Contact Details

Business Name: Doolittles Pet Stores
Email: support@doolittlespetstores.com
Phone: +44 1773 880742
Website: doolittlespetstores.com
Business Address: 21 Strutt St, Belper DE56 1UN, United Kingdom

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)

Order Cut-Off Time:
5:00 PM (GMT)

We’re Here to Help

Whether you have a question before ordering or need assistance after making a purchase, our customer support team is available to help.

For assistance, email support@doolittlespetstores.com or call +44 1773 880742 during our online customer service hours.