Terms of service

Effective Date: September 8, 2026

Welcome to Doolittles Pet Stores.

These Terms of Service govern your use of doolittlespetstores.com and any purchases made through our website.

By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service together with any policies referenced within them.

Nothing in these Terms of Service is intended to limit or exclude any statutory rights available to consumers under applicable UK law.

1. About Us

This website is operated by:

Business Name: Doolittles Pet Stores
Business Email: support@doolittlespetstores.com
Business Phone: +44 1773 880742
Business Address: 21 Strutt St, Belper DE56 1UN, United Kingdom

References in these Terms to “we,” “us,” “our,” or “Doolittles Pet Stores” refer to Doolittles Pet Stores.

References to “you” or “customer” refer to any person accessing our website or purchasing products from us.

2. Use of Our Website

You may use our website for lawful personal shopping and informational purposes.

You must not:

Use the website for unlawful, fraudulent, or abusive purposes
Attempt to interfere with the security or operation of the website
Introduce malicious software, viruses, or harmful code
Attempt to gain unauthorised access to restricted areas or systems
Use automated methods to misuse or disrupt the website
Copy, reproduce, or exploit website content in a manner that infringes applicable rights
Provide false, misleading, or fraudulent information when placing an order

We reserve the right to restrict access to the website where reasonably necessary to protect our customers, business, systems, or legal rights.

3. Product Information

We aim to ensure that product descriptions, photographs, prices, specifications, availability, and other information displayed on our website are accurate and clear.

However, minor differences may occasionally occur because of:

Screen or device display settings
Manufacturing variations
Packaging updates
Supplier changes
Photography or lighting conditions
Minor product design revisions

Product images are intended to provide a reasonable representation of the product.

Where a material error is identified before an order is fulfilled, we may contact you with further information and, where appropriate, provide the option to proceed or cancel.

4. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not reserve or guarantee availability.

In the event that a product becomes unavailable after an order has been placed, we may:

Contact you regarding the issue
Offer an appropriate alternative where suitable and accepted by you
Cancel the affected product or order
Provide an applicable refund

We do not guarantee that every product displayed on the website will remain continuously available.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products subject to these Terms of Service.

You are responsible for ensuring that the information submitted with your order is accurate and complete, including:

Your name
Email address
Billing information
Delivery address
Contact information
Product selection and quantity

After an order is submitted, you may receive an order confirmation.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been dispatched.

We reserve the right to decline or cancel an order where there is a legitimate reason to do so.

6. Order Acceptance

An order may be subject to review before fulfilment.

We may be unable to accept or fulfil an order where, for example:

A product is unavailable
Payment cannot be authorised
The delivery address cannot be serviced
There is an obvious pricing or product-information error
We reasonably suspect fraudulent or unauthorised activity
Applicable legal or regulatory restrictions prevent fulfilment

If we cancel an order after payment has been taken, an applicable refund will be issued to the original payment method.

7. Prices

Prices displayed on our website are shown in GBP (£) unless otherwise stated.

We aim to ensure that product prices are accurate.

However, pricing errors may occasionally occur.

If we identify a material pricing error before fulfilling an order, we may contact you and provide the opportunity to confirm the order at the correct price or cancel it.

We will not intentionally add undisclosed product charges after an order has been completed.

Applicable delivery charges will be displayed during checkout before payment is completed.

8. Payment

Payment must be made using an available payment method offered during checkout.

The payment methods available may depend on factors including:

Checkout availability
Customer location
Device
Payment provider
Payment-processing availability

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Orders may be subject to payment authorisation and verification.

We are not responsible for delays caused solely by a customer's bank, card issuer, or payment provider.

9. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Our standard shipping information includes:

Processing Time: 0–1 business day
Transit Time: 2–4 business days
Estimated Total Delivery Time: 2–5 business days
Orders of £150.00 or more: Free Standard Delivery
Orders below £150.00: £6.99 Standard Delivery
Order Cut-Off Time: 5:00 PM (GMT)

Delivery timeframes are estimates and are not guaranteed delivery dates.

Please review our Shipping Policy for complete information about delivery areas, tracking, delays, incorrect addresses, lost parcels, and other shipping matters.

10. Returns and Refunds

Returns, refunds, and exchanges are subject to our Return & Refund Policy.

Eligible products may generally be returned within:

30 calendar days from the date of delivery

Approved refunds are normally processed within:

10 business days after the returned product has been received and inspected

We do not charge a restocking fee for approved eligible returns.

Change-of-mind return shipping is generally the customer's responsibility where permitted by applicable law.

Nothing in our return policy limits statutory consumer rights.

11. Order Cancellations

If you wish to cancel an order before dispatch, please contact us as soon as possible.

We may be able to cancel or modify an order before it enters processing or dispatch.

Once an order has been dispatched, it may no longer be possible to stop delivery.

Applicable statutory cancellation rights remain unaffected.

Please refer to our Return & Refund Policy for additional information.

12. Customer Responsibilities

Customers are responsible for:

Providing accurate account and order information
Providing a complete and deliverable shipping address
Reviewing product information before purchasing
Following product care, safety, and usage instructions
Using products for their intended purpose
Keeping relevant order confirmations and proof of purchase

Products should not be used in a manner that is unsafe, inappropriate, or inconsistent with supplied instructions.

13. Pet Product Safety

Customers should select pet products that are appropriate for their animal's:

Species
Size
Age
Behaviour
Activity level
Individual needs

Pet toys and accessories should be inspected regularly for damage or excessive wear.

Where supervision is recommended, pets should not be left unattended while using the product.

Products that become damaged or unsafe should no longer be used.

Product-specific instructions and warnings should always be followed where provided.

14. Website Accounts

Where customer accounts are available, you are responsible for maintaining the confidentiality of your login information.

You are responsible for activity carried out through your account where that activity results from your failure to keep login credentials secure.

Please contact us promptly if you believe that your account has been accessed without authorisation.

15. Intellectual Property

Unless otherwise stated, website content belonging to Doolittles Pet Stores, including applicable:

Text
Graphics
Branding
Logos
Website layout
Original photographs
Product descriptions
Design elements

is protected by applicable intellectual property laws.

You may view website content for ordinary personal and non-commercial use.

You must not reproduce, distribute, commercially exploit, or modify protected content without appropriate permission or another lawful basis.

Third-party trademarks, images, or other intellectual property remain the property of their respective owners.

16. Third-Party Services and Links

Our website may use or provide access to third-party services, including:

Payment providers
Delivery carriers
Tracking services
Technical service providers
External websites

Third-party services may be governed by their own terms and privacy practices.

We are not responsible for the content, availability, or independent practices of external websites that we do not operate.

The inclusion of an external link does not necessarily constitute an endorsement.

17. Website Availability

We aim to keep our website accessible and operational.

However, uninterrupted or error-free availability cannot be guaranteed.

Temporary interruptions may occur due to:

Website maintenance
Security updates
Technical problems
Hosting or network issues
Third-party service disruption
Circumstances outside our reasonable control

We may update, modify, suspend, or discontinue parts of the website where reasonably necessary.

18. Errors and Corrections

We aim to provide accurate and up-to-date information.

Occasionally, information on the website may contain:

Typographical errors
Pricing errors
Product-description errors
Availability errors
Technical inaccuracies

Where appropriate, we may correct such information.

If an error materially affects an order that you have already placed, we will take reasonable steps to contact you and provide an appropriate resolution.

19. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful under applicable UK law.

Subject to applicable law, Doolittles Pet Stores is not responsible for losses that were not reasonably foreseeable or that result from circumstances outside our reasonable control.

Customers remain responsible for following product instructions, safety information, and appropriate use requirements.

Nothing in this section affects statutory rights or remedies available to consumers.

20. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused by events outside our reasonable control.

These may include:

Severe weather
Natural disasters
Major transport disruption
Carrier network disruption
Industrial action
Government restrictions
Internet or communications failures
Major infrastructure failures
Other significant unforeseen circumstances

Where such circumstances affect an order, we will take reasonable steps to minimise disruption where appropriate.

21. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, stored, and otherwise processed in connection with your use of our website and services.

Please review our Privacy Policy before providing personal information through the website.

22. Changes to These Terms

We may update these Terms of Service from time to time to reflect:

Changes to our services
Website updates
Operational changes
Changes in applicable requirements
Changes to related policies

The current version will be published on our website with the applicable effective or updated date.

Changes will not remove rights that cannot lawfully be excluded or limited.

23. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

24. No Waiver

If we do not immediately enforce a right or provision under these Terms, this does not necessarily mean that the right or provision has been waived.

25. Governing Law

These Terms of Service are governed by applicable laws of the United Kingdom, subject to any mandatory consumer protections or jurisdictional rights that apply to you.

Nothing in these Terms is intended to prevent a consumer from exercising rights that cannot lawfully be excluded or restricted.

26. Contact Information

If you have questions about these Terms of Service, an order, or our services, please contact: