Shipping policy

Welcome to Doolittles Pet Stores. This Shipping Policy explains how we process, handle, and deliver orders placed through our website. We aim to provide every customer with a smooth and reliable shipping experience.

By placing an order with us, you agree to the terms described in this policy.

1. ORDER PROCESSING TIME

All orders are processed within:

1–2 business days (Monday–Friday)

Orders are not processed, shipped, or delivered on weekends or UK public holidays.

Once your order has been processed, it will be prepared for dispatch and handed over to one of our shipping partners.

2. ORDER CUT-OFF TIME

Daily cut-off time: 5:00 PM (GMT)

Orders placed:

  • Before 5:00 PM (GMT): Processed the same business day
  • After 5:00 PM (GMT): Processed on the next business day

3. SHIPPING COST

We offer a simple and transparent shipping rate:

Flat Shipping Fee: £25.00

There are no hidden shipping charges applied by Doolittles Pet Stores.

4. TRANSIT TIME

Once your order has been shipped, the estimated transit time is:

3–5 business days

Delivery times may vary depending on your location, the shipping carrier, and circumstances beyond our reasonable control.

5. TOTAL DELIVERY TIME

The total estimated delivery time includes both order processing and transit time:

  • Processing Time: 1–2 business days
  • Transit Time: 3–5 business days
  • Total Estimated Delivery Time: 4–7 business days

6. SHIPPING CONFIRMATION AND TRACKING

After your order has been shipped:

  • You will receive a shipping confirmation email
  • A tracking number will be provided where tracking is available
  • You can use the tracking number to monitor your shipment’s progress

Please allow some time for the shipping carrier’s tracking information to become active.

7. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing accurate and complete shipping information during checkout.

Please note:

  • Incorrect or incomplete addresses may result in delays or failed delivery
  • Doolittles Pet Stores is not responsible for orders delivered to an incorrect address supplied by the customer
  • Any additional costs resulting from incorrect or incomplete address information may be the customer’s responsibility

Please review your delivery information carefully before submitting your order.

8. DELIVERY DELAYS

Although we aim to meet the estimated delivery times, delays may occur due to:

  • Shipping carrier disruptions
  • Adverse weather conditions
  • High order volumes
  • UK public holidays
  • Other circumstances beyond our reasonable control

Doolittles Pet Stores is not responsible for delays caused by external circumstances beyond our control. However, we will provide reasonable assistance if you experience a delivery issue.

9. LOST OR MISSING PACKAGES

If your package is marked as delivered but you have not received it:

  • Check around the delivery location
  • Ask your neighbours or other household members
  • Check for any delivery notice left by the courier
  • Contact the shipping carrier directly
  • Contact us at support@doolittlespetstores.com for assistance

We will review the available tracking and delivery information and provide reasonable assistance. Your statutory rights under applicable UK consumer protection laws remain unaffected.

10. FAILED DELIVERY ATTEMPTS

A delivery may fail due to:

  • An incorrect or incomplete delivery address
  • The recipient being unavailable
  • Failure to respond to the shipping carrier
  • Failure to collect the package from a designated collection point

The carrier may return the package to the sender after unsuccessful delivery attempts.

In such cases:

  • Reshipping may require an additional shipping charge
  • Any refund may be reduced by applicable return or shipping costs where permitted by law

11. INTERNATIONAL SHIPPING

We currently do not offer international shipping.

We only ship to eligible addresses within the United Kingdom.

12. ORDER CHANGES AND CANCELLATIONS

Orders can generally only be changed or cancelled before they have been processed.

Once an order has been processed or shipped, changes may no longer be possible.

Please contact us immediately if you need help changing or cancelling an order. Any statutory cancellation rights available under applicable UK law remain unaffected.

13. CONTACT INFORMATION

If you have questions about shipping or delivery, please contact us:

Business Name: Doolittles Pet Stores
Business Email: support@doolittlespetstores.com
Business Phone: +44 1773 880742
Business Address: 21 Strutt St, Belper, DE56 1UN, United Kingdom

IMPORTANT NOTICE

  • Ensure your shipping information is accurate before placing an order
  • Keep your order confirmation and tracking details for future reference
  • Delivery times are estimates and may vary due to external circumstances
  • Processing and transit times may be longer during UK public holidays or peak periods
  • This policy does not affect your statutory rights under applicable UK consumer protection laws